Refund Policy
At Ponni Rural Skill Development Trust, we value the trust and support of our donors, partners, and beneficiaries. Our refund policy is designed to ensure transparency and address any concerns related to payments or contributions made to our Trust.
Eligibility for Refunds
Refunds will only be considered in the following cases:
- If an error occurred during the transaction, resulting in an incorrect amount being charged.
- If a duplicate transaction was made unintentionally.
- If the donor has requested a refund due to dissatisfaction within a reasonable timeframe.
Conditions for Refund
The following conditions must be met for a refund request to be processed:
- Refund requests must be made within 7 days of the transaction.
- The request must include the transaction ID, date, and proof of payment.
- Refunds will only be processed for verified transactions.
Non-Refundable Contributions
Refunds will not be issued for:
- Donations made for specific events or causes that have already taken place.
- Any voluntary contributions where services or benefits have been received.
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact us at nambibjp@gmail.com or +6383671992 with the details of your transaction.
- Provide supporting documents such as the payment receipt and proof of error.
- Our team will review your request and respond within 5-7 business days.
Refund Process
Once approved, refunds will be processed as follows:
- The refund will be credited to the original payment method used during the transaction.
- Processing time may vary depending on the payment provider or bank.